An average manager spends 19-29% of his or her day dealing with conflict. Conflict has two forms; positive or negative. You are 100% responsible for which form it takes.

Learn that conflict doesn't have to be negative. Train2excel teaches how positive conflict can improve relationships. Do you have the insight and skills you need to manage people? Managers often arrive at this title by doing a good job but have little or no experience managing conflict. If your employees are the key to a successful business, this course is worth the investment. You and your employees will benefit by:

• Understanding your reaction to conflict
• Learning how to determine the underlying motives of conflict
• Learning how to identify core motives
• Understanding the deal or no deal negotiation strategy
• Learning that one can agree to disagree
• Learning how to take 100% responsibility