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Color Code Interpersonal Skills
Individual Goal Coaching Sessions
Creating a Winning Culture / Team
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Emotional Intelligence
All Aboard (for Managers)
Professional Telephone Skills
Personal Contact Skills
Customer Service and Beyond
Stress Management and Reduction
Upcoming Workshops - Register Today
 
J. Guedry
Senior Vice President, Retail Banking
Las Vegas, Nevada
"I am pleased to work with Kimberly Malloy and her staff and highly endorse her services to businesses that require outside expertise on sales and service issues."
Newsletter
 
 
Professional Telephone Skills
Basic Course
  First impressions are critical. Before your clients enter one of your facilities
they have formed an opinion of your staff. Is this image accurate? Is it what you want to portray? In this session, our clients will learn:

• How to make impressive first impressions

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Voicemail Jail


• Proper telephone etiquette for answering the phone

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Breath
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Identify yourself
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be sincere
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listen


• Three essential telecommunication functions

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Transferring a call
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Placing calls on Hold
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Taking accurate Messages.

• How to achieve a great telephone voice

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using proper inflection


• How to handle difficult customers on the phone

 
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