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J. Guedry
Senior Vice President, Retail Banking
Las Vegas, Nevada
"I am pleased to work with Kimberly Malloy and her staff and highly endorse her services to businesses that require outside expertise on sales and service issues."
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Professional Telephone Skills
  First impressions are critical. Before your clients enter one of your facilities
they have formed an opinion of your staff. Is this image accurate? Is it what you want to portray? In this session, our clients will learn:

• How to make impressive first impressions

• Proper telephone etiquette for answering the phone

• Three essential telecommunication functions

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Transferring a call
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Placing calls on Hold
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Taking accurate Messages.

• How to achieve a great telephone voice

• Handle difficult customers on the phone

 
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