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| Professional Telephone
Skills |
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First
impressions are critical. Before your
clients enter one of your facilities
they have formed an opinion of your
staff. Is this image accurate? Is it
what you want to portray? In this session, our clients will learn: •
How to make impressive first impressions
• Proper telephone etiquette
for answering the phone
• Three essential telecommunication functions
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Transferring a call |
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Placing calls on Hold |
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Taking accurate Messages. |
• How to achieve a great telephone
voice
• Handle difficult customers
on the phone |
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