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Professional Telephone
Skills
Basic Course |
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First
impressions are critical. Before your
clients enter one of your facilities
they have formed an opinion of your
staff. Is this image accurate? Is it
what you want to portray? In this session, our clients will learn: •
How to make impressive first impressions
• Proper telephone etiquette
for answering the phone
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Breath |
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Identify yourself |
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be sincere |
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listen |
• Three essential telecommunication functions
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Transferring a call |
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Placing calls on Hold |
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Taking accurate Messages. |
• How to achieve a great telephone
voice
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using proper inflection |
• How to handle difficult customers on the phone |
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