| |
| |
 |
 |
|
| Personal Contact
Skills |
|
| |
How
are your customers greeted? Are you
confident your customers are being treated
the way they should? Does your staff
look up and greet whomever walks in or
do they keep their heads buried in their
work?
We work with you to define your objectives
and train your staff to meet those goals. The elements of this program include the following concepts:
• Your professional image
• Your attitude
is contagious
• Acknowledging and greeting
your customers
• What you say and how you say it
- |
Verbal vs. non-verbal |
- |
Body Language |
• Active and reflecting listening
skills
• Handling the difficult customers |
|
| |
|
|
